The Australian Communications and Media Authority has found that Macarthur Community Radio Association Inc, the licensee of community radio service 2MCR Campbelltown, breached the Community Broadcasting Codes of Practice 2002 in the way it handled a complaint.
Following a complaint in December 2007, ACMA’s investigation found that the licensee of 2MCR breached clause 7.4(b) of the code, in that it did not ensure the complaint was conscientiously considered and investigated.
ACMA also found that the licensee of 2MCR breached clause 7.4(c) of the code, as it did not include a copy of the code with its response to the complaint.
2MCR also breached clause 7.4(d) of the code, in that it did not advise the complainant that he had the right to refer his complaint to ACMA if he was dissatisfied with the response.
As the licensee has acknowledged the breaches and had not breached the relevant code provisions in the last two years, ACMA will not be taking further action on this occasion.
A copy of Investigation Report 1974 is available on the ACMA website.
Media contact: Donald Robertson, ACMA Media Manager, on (02) 9334 7980
ACMA finding on Campbelltown community radio
Sunday, June 22, 2008 | Labels: Radionews |
The Australian Communications and Media Authority has found that Macarthur Community Radio Association Inc, the licensee of community radio service 2MCR Campbelltown, breached the Community Broadcasting Codes of Practice 2002 in the way it handled a complaint.
Following a complaint in December 2007, ACMA’s investigation found that the licensee of 2MCR breached clause 7.4(b) of the code, in that it did not ensure the complaint was conscientiously considered and investigated.
ACMA also found that the licensee of 2MCR breached clause 7.4(c) of the code, as it did not include a copy of the code with its response to the complaint.
2MCR also breached clause 7.4(d) of the code, in that it did not advise the complainant that he had the right to refer his complaint to ACMA if he was dissatisfied with the response.
As the licensee has acknowledged the breaches and had not breached the relevant code provisions in the last two years, ACMA will not be taking further action on this occasion.
A copy of Investigation Report 1974 is available on the ACMA website.
Media contact: Donald Robertson, ACMA Media Manager, on (02) 9334 7980
Following a complaint in December 2007, ACMA’s investigation found that the licensee of 2MCR breached clause 7.4(b) of the code, in that it did not ensure the complaint was conscientiously considered and investigated.
ACMA also found that the licensee of 2MCR breached clause 7.4(c) of the code, as it did not include a copy of the code with its response to the complaint.
2MCR also breached clause 7.4(d) of the code, in that it did not advise the complainant that he had the right to refer his complaint to ACMA if he was dissatisfied with the response.
As the licensee has acknowledged the breaches and had not breached the relevant code provisions in the last two years, ACMA will not be taking further action on this occasion.
A copy of Investigation Report 1974 is available on the ACMA website.
Media contact: Donald Robertson, ACMA Media Manager, on (02) 9334 7980
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